FAQs

All our prices are per room. The price that is displayed is the total price for the room for the duration you have selected. If you have selected more than 1 room, the total price will be displayed for the number of rooms you have selected and this is the total price for your party. If you wish to compare a per person price, you can divide the total price shown by the number of people in your party, e.g. if the price displayed is £100 and there are 4 people in your party, the price per person is £25.
Yes you can pay a deposit when you book (minimum 20% of total booking value) with the balance due 6 weeks prior to your departure. However, bookings made within 6 weeks of your departure, under £100 in total and to rooms that are highlighted as non-refundable must be paid in full at the time of booking. The balance needs to be paid at least 6 weeks prior to your departure date. Failure to do so will result in your booking being cancelled with the loss of your deposit.
This can vary between hotels, but generally board basis would be as follows: Room Only – The price covers just your use of the room. Usually means there will be no facilities for food preparation. Self Catering – Again, the price is for the room only, but with self catering it usually means there will be facilities within the room for food preparation. Bed & Breakfast – The price includes Breakfast (either continental or full English, dependent on the accommodation). Half Board – The price includes breakfast and evening meal. Full Board – The price includes breakfast, lunch and evening meal. All Inclusive – The price will generally include all meals, snacks and drinks produced by the hotel (drinks will usually be restricted to locally produced items – please refer to the specific hotel details for the full all-inclusive terms applicable to your chosen accommodation).
Please note some hotels will charge a local Tax or resort fee on arrival
Where this information is not listed within the detailed hotel information, our customer services team will be able to assist.
Yes, we do accept credit and debit cards issued outside the UK. However, in order to protect both you as a customer and ourselves from potential fraudulent transactions, should you choose to pay for your booking using a card issued outside of the UK, you may be asked for additional security information. All details must be provided.
Yes please. Could you provide all names in your party plus ages.
For accommodation only bookings, you will receive a confirmation email with full details of your booking. You can also view your booking on the My Bookings page of the site. You will need your booking reference (which can be found on the confirmation email you received from us at the time of booking) and the email address you supplied to us when you made your booking. You can also call us on 0330 058 6359 with any other queries you may have.
Upgrades can be requested via the booking form. Please note - whilst we will do our best to secure this for you, we are unable to guarantee any special requests.
At QuickRooms, we try to avoid gimmicks so we do not advertise free child places. Our prices are per room, so any free child places will be deducted from the overall cost and you will see the lowest available price for the room you have selected. We are confident that our prices will be some of the best around, even when compared to other sites that do offer free child places.
Your booking can be cancelled via our customer services team on 0330 058 6359, but please be aware that cancellation charges will apply as outlined in the Booking Conditions on the website
Generally, your accommodation will be available between approximately noon and 3 pm on the date of arrival and is to be vacated between 10 am and noon on the date of departure. This is irrespective of your arrival or departure times and unless we have stated otherwise. Should you wish your room to be ready prior to this time frame on your day of arrival or available after 10 am for an afternoon or evening departure, it may be possible to reserve the room at the time booking however this will be on a “subject to request” basis. Should we not be able to accommodate your request, you may also ask at reception (if applicable) on your date of arrival or at any time during your stay.
British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the date of return. Some destinations also require visas.If you or any member of your party is not a British or EU citizen or holds a non British/EU passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, costs, surcharges or other financial penalty being imposed on or incurred by us or we incur any expense as a result, you will be responsible for reimbursing us accordingly. You should contact your GP or a specialist vaccination centre for details of the health precautions you will need to take prior to departure. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure.
Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date.
Meals if included, are based on table d’hote menus, or a meal voucher system unless specified otherwise. Hotels which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast (on half board) or lunch (on full board) on the day of departure. No refunds on meals “not taken” can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hote menu and cannot be guaranteed. We would therefore strongly suggest that anyone with special requirements books a Hotel where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. In some cases you may find the cost of the meal cheaper however, we regret that it will not be possible to refund the difference. If you have paid a” half board” supplement, it may be possible at some establishments to ask for a credit from the table d’hote dinner to be used against a meal in an a la carte restaurant (within the same accommodation). Please note, if you book accommodation on an “all inclusive” basis, accommodations differ in their “alli nclusive” offerings and this will be detailed to you at the time of booking. Assumptions should not be made that accommodations booked on this basis will include for example “branded” spirits i.e. they may offer local alternatives.
In many establishments, especially beach resorts ‘insects’ in the rooms (i.e. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply as a fact of life in these destinations. Furthermore, views from some accommodation may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates .
Many establishments offer water sports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guests safety. You should also ensure that you are adequately insured prior to venturing into such activities .
In many of the less sophisticated destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Establishments do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced .
Most of the destinations we feature/advertise are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of uncrowded beaches and more personal attention from staff. At this time it may be necessary for establishments to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak period’s establishment’s often experience full occupancy which may result in a livelier atmosphere and slower service.
Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The accommodation we feature, is often shared with guests from many other countries with different cultures and customs and therefore, we have no control over the acceptance of bookings at the accommodation we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you.
Many accommodations and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible accommodation provider, it is important to us that you are aware of any significant building /refurbishment work that may be going on during your stay. General refurbishment at these establishments are necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.
If you lose any personal items whilst your are on holiday in your resort, please obtain a written report from the local representative (where applicable), or police, to help with any insurance claim on your return
QuickRooms are here to assist you in finding the right accommodation for your requirements, we will do our very best to cater for any special requirements that you or a member of your party may have. With this in mind, we ask that if there is any pre-existing medical concern or a disability that you believe can be supported during your stay, full details are provided to us before you create your booking. You can contact us through the Contact Us page or by calling us on 0330 058 6359. We ask that information of this nature is not requested within our special request section because it needs to be confirmed prior to the booking being made.