Booking Conditions

Booking Conditions

Booking conditions

We are Personalised Travel Services Ltd trading as Quickrooms.com ("We", "us" and "our") Company registration number 03857127) of  Glendale House, Glendale Business Park, Sandycroft, Nr Chester, CH5 2DL. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.  In these booking conditions, references to ‘arrangements’ are all the accommodation arrangements detailed on your confirmation (including any additions or amendments).

Please note that our prices are based on bookings made by UK residents only. If you are not a UK resident, your hotel may charge you additional amounts upon check-in/check-out. We will not be liable for such additional charges. If you are not a UK resident you must contact us and inform your booking agent of your residency prior to booking. Call 0330 0586359.

We act as a booking agent

When making your booking, we will arrange for you to enter into a contract with the accommodation supplier detailed on your confirmation (in these terms we call them the ‘supplier’).  We act as agent for those suppliers. All arrangements which we provide or which are sold through us are not an offer by us to sell any arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

The suppliers of your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. We advise you to read these carefully as they contain important information about your booking. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of these terms and conditions will available on request.. 

Accuracy of information

We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed. Furthermore, we will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 9.

Our agreement

You will receive information about the main characteristics of your arrangements before a binding agreement between you and us comes into existence. That information, these conditions together with our Privacy Notice   and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. The key terms of our agreement are:-

Key terms

You will enter into a binding contract with the supplier detailed on the confirmation we issue on their behalf. If you then cancel your arrangements, you will be required to pay cancellation charges up to 100% of the cost of them, depending on how long before travel you cancel. (see the supplier’s terms and conditions of cancellation which will be available at the time of booking);

  1. You can make changes to your confirmed arrangements in certain circumstances. We and the supplier will make a charge for processing these changes (see the supplier’s terms and conditions);
  2. Suppliers may make changes to and cancel your confirmed arrangements but suppliers may sometimes provide suitable alternatives (see the supplier’s terms and conditions);

 

For all bookings the party leader must be at least 18, and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. In making the booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. Subject to the availability of your requested arrangements and receipt by us all applicable payments, our agreement becomes binding when we issue a confirmation on behalf of the supplier. Please check all details on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation as soon as reasonably possible after you receive them.  It may harm your rights and ability to travel if you don’t.

Payment

You must make payment for your arrangements in accordance with the instructions we give you. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable. 

Insurance

 It is a condition of our agreement that you are covered by adequate travel insurance for your arrangements. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Special requests

Special requests relating to your arrangements must be advised to us at the time of booking. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.  If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part.  Information or queries relating to reduced mobility must be advised to us by calling 0330 058 6359 before your booking is confirmed. Please do not submit this information via the special requests section of your booking request. (Also, see clause below).

Disabilities and medical problems

If you or any member of your party has any precise medical problem or disability which may affect your chosen arrangements, please provide us with full details by calling 0330 058 6359 before we issue our confirmation. We will only provide precise information on the suitability of the hotel taking into account your needs if you specifically request us to do so.  Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.

The price you pay

We reserve the right to amend the price of unsold arrangements at any time and correct errors in the prices of confirmed arrangements.

The price of your confirmed arrangements is subject to variations which occur  as a  consequence of changes in the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in the supply of the arrangements, including, but not limited to tourist taxes or the exchange rates relevant to the arrangements. Unforseen consequences of the UK’s decision to leave the European Union, or any consequences of it so leaving may also mean that we must change the price of your confirmed booking.

Prices may go up or down and we will notify you about any variation by sending you a calculation explaining the variation no less than 20 days before you are due to depart.

Changes and cancellations by you

 If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We can’t guarantee that the supplier can met requested changes, although we will do our best to assist. Since we and the suppliers incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges detailed in the supplier’s terms and conditions. Where we or the supplier are unable to assist with making a requested change and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.

Charges in the event of a cancellation

In the event you cancel your booking you will be liable for the relevant cancellation charges as per the supplier’s terms and conditions. All cancellations may also incur an administration fee of £25 per booking. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim the charges below. We will deduct the cancellation charge(s) from any monies you have already paid to us.

Charges in the event of a change

In the event the supplier can meet your requested change, you may have to pay £20 per person per change as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

An amendment will be classed as:

  • Change to Name
  • Change to Date of Travel
  • Change to Room Type (including number of passengers change)
  • Change to Board Basis
  • Change to Duration of stay

Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.

Changes and cancellation by the supplier

We will inform you of any changes or cancellations to arrangements we have sold you as agent for other suppliers as soon as reasonably possible. If the supplier offers alternative arrangements or refund, you will need to let us know your choice within the time frame stipulated by the supplier. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

Unavoidable and extraordinary circumstances

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances as may any consequences of the UK’s decision to leave the European Union, or any consequences of it so leaving.  

Complaints

If you have a problem whilst away, this must be reported to the supplier or their agent immediately. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint so failure to do so could affect your rights under your agreement. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. We will act as the point of liaison between you and the supplier in relation to your compliant but because the contract for your arrangements is between you and the supplier, any queries or concerns are a matter between you and they.

Your behaviour

If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of people or property; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, we reserve the right to request that the supplier terminate your arrangements immediately. In the event of such termination ours and the supplier’s responsibilities to you will cease and you will be required to leave your accommodation immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

Our Responsibility

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. It is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us and it is a condition of our acceptance of any responsibility that you follow the complaints clause of these booking conditions.

In these terms and conditions, our responsibilities are limited, and our duty to pay compensation is limited and excluded as follows:-

(i) We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-

(a) the act(s) and/or omission(s) of the person(s) affected;

(b) the act(s) and/or omission(s) of a third party unconnected with the provision of your arrangements and which were unforeseeable or unavoidable; or

(c) Unavoidable and extraordinary circumstances as set out in clause 9.

(ii) We will not be responsible:-

(a) for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you. 

(b) for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.

(iii) Any compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):-

(a) whether or not you have followed the complaints and notifications procedure as described in these conditions.

(b) the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements. 

(c)  deduction that we must make to take account of any money which you have received or are entitled to receive from any hotelier for the complaint or claim in question.

(Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.)

Luggage or personal possessions and money

The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

Claims covered by an International Convention

We rely on the terms and conditions contained within any applicable International Conventions. The extent of or the conditions under which compensation is to be paid or liability accepted will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Paris Convention (with respect to hotel arrangements). You can ask us for copies of these Conventions.

Any other claims which don’t involve injury, illness, death or damage caused by us or our suppliers intentionally or negligently; or other liability that can’t be limited by law

The maximum amount we will have to pay you in respect of all such claims is the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your arrangements.

Jurisdiction and applicable law

 This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your hotel arrangements will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

Passport, Visa and Immigration Requirements and Health Formalities

 It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit 

Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

Booking Condition Amendments and Right to Refuse Travel Arrangements

We reserve the right to add, withdraw and/or amend any of our Booking Conditions at any time and without notice and furthermore reserve the right to refuse any booking.

General Information can be viewed within our FAQ’s

  • Booking a room for early arrival or late departure
  • Holiday seasons
  • Public holidays
  • Other guests
  • Meals
  • Building and development work
  • Accommodation
  • Water/Electrical supplies
  • Watersports and other activities
  • Lost items